NexusFor Meta (Facebook / Instagram / WhatsApp) users: this page is Nexus’s Data Deletion Instructions URL for Meta’s “User data deletion” requirement. You can remove Nexus’s access at any time from your Facebook settings (Settings & privacy → Settings → Business integrations, or Apps and websites) or Instagram settings (Settings → Apps and websites), then follow the steps below to have your data deleted.
1. Disconnect a social account (Facebook, Instagram, WhatsApp, LinkedIn)
- Sign in at app.nexus.startip.net as a workspace Owner or Admin.
- Open Settings → Social accounts.
- Next to the account, click Disconnect and confirm.
Disconnecting immediately revokes and deletes the stored access tokens for that account, and Nexus stops receiving messages and publishing for it. Messages and posts already in your workspace stay available to your team until you delete them or the workspace (below).
2. Delete or export one person’s data (GDPR request)
- In Nexus open CRM → Contacts and select the contact.
- Use Export to download everything held about that person (for an access request), or Delete to erase it.
Deleting a contact permanently removes the contact and cascades to their conversations, messages, notes, tags and CRM records.
3. Delete your whole workspace and account
- Sign in as the workspace Owner.
- Open Settings → Workspace.
- Click Delete workspace, type the workspace name to confirm, and submit.
This deletes all workspace data — contacts, conversations, messages, CRM records, posts, analytics, connected-account tokens and team memberships — from our live systems within 30 days. Encrypted backups roll off automatically within a further 14 days.
4. Or ask us by email
If you cannot sign in, if you are a person who messaged a business that uses Nexus, or if you prefer us to do it, email info@startip.net with the subject “Nexus data deletion request” and include:
- The email address of your Nexus account, or the name of the business you messaged;
- The Facebook Page / Instagram account / WhatsApp number / LinkedIn page concerned (if any);
- What you want deleted (a specific connected account, your personal data, or the entire workspace).
We will verify the request (we may ask you to confirm from the account email), confirm receipt within 3 business days, and complete deletion within 30 days. Where a business using Nexus controls your data, we forward your request to it and assist it in completing the deletion.
What is deleted — and what is kept
| Data | What happens |
|---|---|
| Social account access tokens | Deleted immediately on disconnect |
| Messages, contacts, CRM, posts, analytics | Deleted within 30 days of a workspace or data deletion request |
| Backups | Automatically overwritten within 14 days |
| Invoices and records we must keep by law | Kept only for the legally required period, then deleted |
More detail: Privacy Policy · Terms of Service.